Mentoring & Coaching

Oracle eBilling 6

Springwave consultants can tightly integrate into your project teams and offer coaching in all of the areas related to Oracle eBilling to help ensure the success of your eBilling deployment:

• Business Analysis
  Educating your business stakeholders and analysts on the power of Oracle eBilling and how it can best be used to deliver business needs.
• Installation & Deployment
  Offering advice to your Operations staff and Systems Administrators on how eBilling can be best deployed and configured, and how to address installation and configuration challenges.
• Development & Design
  Enabling your developers to quickly get up to speed and be highly productive when developing against Oracle eBilling. The complex core eBilling modules and APIs of Hierarchy and Reporting can be explained from a developer's viewpoint on detailed technical level. This will allow your developers to extend and enhance eBilling in such a manner as to reduce any changes to the core application, and help reduce any risk that the upgrade path could be compromised.
• Testing
  Offering advice to your testers and Test Leads on the crucial functional and performance test scenarios and plans that need to be considered when deploying an installation of Oracle eBilling.
• Customer Service Agents
  Educating your call centre agents on how best to use eBilling to address customer concerns, requests and issues.